• Always make sure that the driver reporting time and departing time are duly noted on the receipt in front of you.
• Please book at least 3 hours in advance of your travel time.
• Insist on the Receipt from our Drivers.
• Please do not insist and/or encourage the driver for overspeeding, jumping traffic signals, driving in wrong lane/side, overtaking, offroading, race/competition etc.
• We strictly recommend NOT to leave any cash, valuables, precious items like laptops, mobiles, wallets, handbags, luggage etc in the vehicle and/or in possession of the drivers.
• Dial A Driver or any driver engaged through it will NOT be responsible for any loss, theft or damage.
• Please insist the driver to display the company ID card every time the driver reports for your booking.
• In case you have any suspicion or doubt you should always call the Dial A Driver call center number to report and/or clarify.
• We accept payments ONLY in cash and should be made by the customer directly to the driver at the end of the booking.
• Dial A Driver or its management and its driver do not hold any responsibility for loss and /or damage of your vehicle and/or your and the occupants life including theft, sabotage, kidnapping etc.
• You should engage Dial A Driver services ONLY if your vehicle is covered under a comprehensive insurance through a credible motor vehicle insurer in Nepal, as Dial A Driver or its driver would not be a party, convict or witness to any legal proceedings held by any court of Law due to such incidents, loss or thefts.
• Management is not responsible in case of any incidents if you hire a driver directly without office intimation.
• Dial A Driver and its management including the driver hold the full right to accept or decline any booking at its discretion and judgment.
• Please do not support, insist and/or encourage the driver to drive the vehicle under any influence of alcohol, drugs etc. as the responsibility of doing so is totally borne by you and not Dial A Driver and its driver.
• Though Dial A Driver will make the best case effort to provide a driver at requested booking time, the driver is subject to availability.
• All Parking charges, toll charges and other extra Charges will be borne by the customer.
• Please check your car for any damage or loss after the Driver hands over your car keys. Any complaints lodged after the Driver leaves your premises will not be entertained.

For any grievance or complaints you can contact us at our call center or our support email address.